In case the products delivered are not in accordance with the contract, because they are damaged or defective, the Customer should contact us through the contact form or theemail info@mylovt.com, providing the data of the product (s) acquired, and indicating what the detected defect consists of, the date on which the order was placed and thedelivery date, as well as name, surname and email address. Mylovt will contact the Customer to indicate the way to proceed.
In any case, if the defect of the product is checked, all costs will be returned (including shipping costs), with the return costs borne by Mylovt.
Right of Withdrawal for Consumers and Users.
Without prejudice to the loss of the right of withdrawal in accordance with the provisions of the following section, the Customer, who holds the status of consumer or user, hasthe right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire after 14 calendar days from the date of delivery of the contracted product (or date of acquisition of the material possession of the product) tothe Customer or to the person by the same person designated for collection, other than the carrier.
Individuals or legal entities that, according to the provisions of the Consolidated Text of the General Law for the Defense of Consumers and Users (Royal Legislative Decree1/2007, of November 16) do not have the consideration of consumers and / or users, they will have the aforementioned right of withdrawal.
Loss of right of withdrawal
Notwithstanding the above and in accordance with the provisions of article 103 c) of the Revised Text of the General Law for the Defense of Consumers and Users (RoyalLegislative Decree 1/2007, of November 16), the right of withdrawal shall not be applicable to contracts that refer to: «Supply of goods made according to the specifications ofthe consumer and user or clearly personalized»
Therefore, when the requested products are made or customized according to the Client’s specifications, the latter will lose the right to cancel the contract at the moment inwhich it provides Mylovt with the specifications or the desired personalizations.
With the acceptance of these contracting conditions, the customer declares to know that he does not have the right of withdrawal if he requests the preparation or personalization of any of the products offered according to his specifications, Dixplay being not obliged in this case to reimburse the amounts paid by the user.
Form of exercising the right of withdrawal
In order to exercise the right of withdrawal, and provided that the Client has not lost the right of withdrawal in accordance with the foregoing, the Customer must notify its decision to withdraw from the contract through an unambiguous statement (for example, a communication sent by email or by mail). For this purpose, the Customer may usethe model withdrawal form shown below, although its use is not mandatory:
Form of withdrawal form according to the annex of the Consumer and Users Act of 2007 (the Client can copy and paste the following form in an email and complete his data if he wishes to withdraw from the contract)
For the attention of DREAMFACES SLU., and with registered office at C / Arquitecto Antonio Serrano Peral 17 pta3 03203 Elche (Alicante) Spain.Email account: info@mylovt.com .
I hereby communicate / communicate that we desist / desist from the contract of sale of the following product _______________ [identify product], whose order was made with date ___ / ___ / 20__, and was received with date ___ / ___ / 20__
Name and surnames of the CLIENT / S: ________________________________Address of the CLIENT / S: ________________________________________Date of the notification of withdrawal: ___ / ___ / 20__
Consequences of the withdrawal
In case of withdrawal exercised and communicated by the Client, as long as the exception of the aforementioned right of withdrawal does not operate, and once such communication is received, Mylovt will provide the Client with the precise instructions for the return of the order on which it exercises its right of Withdrawal, with express indication of the postal address in which you must carry it out.
The Customer must assume the direct cost of returning the goods in case of withdrawal, for this purpose, contract the courier service or mail that deems appropriate, warning that in no case will be allowed any return made in the form of «a postage due».
All payments received will be reimbursed to the Client, including the delivery costs (with the exception of the additional expenses resulting from the Customer’s choice of a delivery method different from the less expensive mode of ordinary delivery that Mylovt offers), without any undue delay and, in any case, no later than within 14 calendar days from the date on which Mylovt was informed of the decision to exercise the right of withdrawal, Mylovt may withhold said refund until the received the goods, or until the Client has presented proof of the return of the goods, according to which condition is met first and in both cases at the address indicated by Mylovt for that purpose. The refund will be made using the same means of payment used by the Client for the initial transaction.
The Client shall return or deliver the goods directly to the address indicated by Dixplay, without undue delay and, in any case, no later than within 14 calendar days from thedate on which the Customer communicates the decision. of withdrawal of the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.
In accordance with the provisions of article 74 of Royal Legislative Decree 1/2007 of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users, dedicated to the consequences of the exercise of the right to withdrawal, and there is an obligation to return reciprocal benefits once exercised the right of withdrawal, the customer must return the products on which withdrawal exercises with their original packaging and all accessories and / or accessories received.
The Client will only be responsible for the decrease in the value of the goods resulting from a handling different from that necessary to establish the nature, characteristics and operation of the goods.
